Announcing 2012 Speakers and Content Advisors                  

Last updated 5/1/2012 (Further Announcements to Come)

 Full professional biographic details are shown below for the current year speakers, we are adding bios as quickly as we can compile and format the highlight information to give you a greater sense of the depth of experience represented in our session content and presentation team.

These are just a few of the respected people who are routinely a voice of experience and ideas around the world you will meet at this conference. As talented IT Professional consultants and industry experts they participate as presenters who practice what they preach in this SMB industry segment. You may have found them in discussions on the web, and who are investing energy to build value into this conference. Come meet them in person! 

2012 Event Presentation Team 
International SMB IT Pro Experts
Recognition Name State/Country
Security MVP Dana Epp Canada
SBS-MVP Susan Bradley CA, US
SBS-MVP Amy Babinchak MI, US
Security/Technologist Lawrence Teo NC, US
Security Trainer Jay Ferron FL, US
SBS-MVP Cal McLennan Canada
SBS-MVP Jeff Middleton LA, US
SBS-MVP Cliff Galiher MT, US
Third Tier (Support) Jeremy Anderson CA, US
SBS-MVP Marina Roos Netherlands
SBS-MVP Dave Nickason NY, US
SBS-MVP Kevin Royalty OH, US
SBS-MVP Eriq Neale TX, US
WHS-MVP Grey Lancaster NC, US
Third Tier (Support) Brian Higgins MI, US
Exchange MVP Dave Shackelford WA, US
SBS-MVP Larry Struckmeyer FL, US
SBS-MVP Tero Leskinen Finland
IT Pro Expert-MVP Mitch Garvis Canada
SBSC Advisory Karl Palachuk CA, US
Security Legal Ben Yarbrough NC, US
IT Pro Expert-MVP Jessica DeVita CA, US
SBS-MVP Andy Goodman NC, US
SBS-MVP Jason Miller Canada
SaaS/Channel Services Mark Crall NC, US

The IT Pro Conference Experience

In 9-days of activities, offers an opportunity unlike any conference in SMB space. Our conference receives the highest marks for quality, value and entertainment rolled up in one combined event for our New Orleans venue and the option to cruise for the week after.

This isn't a trivial conference, it's a pretty intense learning opportunity, a pretty intense networking experience, and the entertainment is pretty much off the scale...just ask around. You won't forget your experience here on any level.

Presentation Team

Each year we assemble as many as 25 MVPs and community leaders participating in our presentation team. "The voice of experience", with unique views and history, all comes through in how we choose our panelist and session topics. 

We reach out to a variety of advisors and product developers to make sure this isn't just a one track mindshare, or a one product focus. This event is a combination of research and response interaction with technical product teams you normally don't see at most event. You are as likely to be invited to help design a product concept as buy one when you step into a meeting with some of the industry sponsors we attract. Whether it's a break out product or a raw nerve in the IT Pro industry, this even brings the audience and the presentation team into a are part of the event no matter where you sit.

We'll again explore the newest product platforms and applications and help you differentiate why you need to consider all options to go forward or change directions in order to best optimize your future in the industry. 

Session Discussion Format

Our sessions this year will again go for the exceptional value and dynamic of live interaction, less Powerpoint, more powerful conversations. A single track session format for Group Discussion, Panel Debates, and Expert Drill-down means everyone is on the same page. Look for business and product philosophy discussions scattered into the technology discussion format agaim this year.

Our sessions are designed to make you think, to reset your perspective or to prove to you that you may be the innovator in the room. It's all about the best feedback you can get from peers in your industry with the same concerns that you have. We all need to optimize and get better reality of face the consequences of missing the chance of a lifetime.


BIOS: 2012 Speakers and Content Advisors  


Jeremy Anderson
"Over 6 years in the Industry"

Bio Statement:
Jeremy Anderson is known by many as the best person to ask for a complete and coherent answer to a problem. Jeremy has been involved in the community for over six years, starting in 2005 when he lived in Michigan. Leaving the SMB space for a while, Jeremy worked at as the lead Exchange and Active Directory Administrator. Jeremy moved to San Francisco in 2009, and resumed work as a consultant. Jeremy is a member of the BASBITS SMB Group where he presents and facilitates with meetings. He also works with Third Tier, providing advanced level support services to IT professionals, and can be found actively participating in the MS Technet Newsgroups as well as the Yahoo SBS online community. Microsoft has awarded Jeremy the Community Content Contributor award for 2012 for his dedication to the community. In addition, he is considered an excellent driver, and if you are at a conference, he will happily chauffeur you around.


Amy Babinchak

Harbor Computer Services, Third Tier
Royal Oak, MI, USA
IT Pro Group:  Southeast Michigan SMB IT Pro Group
"Over 15 years in the Industry"

  • SMB 150
  • SBSC Advisory Member
  • Usergroup Leader

Bio Statement:
President of Harbor Computer Services, an IT company specializing in small and medium business and Managing Partner of Third Tier which provides advanced support services to IT professionals. Amy is a leader in the IT field currently serving as an SBS-MVP, on the SBSC Advisory Council and is a reciepent of the SMB 150 award.

Harbor has won numerous service awards over the years including: Microsoft SBSC partner of the year, Best of Michigan in IT, and VAR Growth. They focus on providing great technical expertise with the best service around in the sub-100 user space.

Third Tier provides IT support services by ticket and provides micro-staffing to IT firms exclusively. They allow small IT firms to gain the high skill technical staff with out the 6 figure price tag. They Tier also presents technical training events known as the Brain Explosion.


Susan Bradley
Fresno, CA, USA
IT Pro Group:  SMBTN
"Over 20 years in the Industry"

  • GSEC and MCP
  • SBSC

Bio Statement:

Susan’s first disaster was when she typed in del *.* at the root of the C: drive on the company’s one and only IBM 8088 computer. After she thought “Oh @#$$#!” she learned her lesson of multiple ways to backup. Her blog at even is backed up religously.


Mark Crall

StorageCraft Coperation
Charlotte, NC
IT Pro Group:  Charlotte SBS Group
"Over 14 years in the Industry"

  • Founder Charlotte SBS Group
  • Former Carolina IT Pro Group IT Director
  • Past SMBTN Chapter President
  • MCP
  • SBSC US and Global Advisory Board
  • SMB 150 2011 & 2012
  • 2011 CRN Channel Chief

Bio Statement:
Mark Crall is a veteran business executive with 14 years of experience in the computer, software and services industry. From running his own successful IT Services company, to managing the business development and channel community programs for a large SaaS company.

In 2011 and 2012 Mark was named one of the top 150 most influential people in IT SMB by, and separately honored as one of CRN Magazine’s 2011 Channel Chiefs. He has also been tapped as both an expert panelists and keynote speaker at scores of live and broadcast industry events.

In his decade-plus involvement in the Channel, Mark has personally engaged with a veritable who’s-who roster of major vendors, distributors and channel partners, with an army of personal contacts throughout the IT industry. This network, combined with Mark’s passion for collaborative ventures, gives him a unique capability to create communities, develop channels, and form strategic alliances.


• Channel Development
• Community Development
• Managed IT Services Business Management
• Virtualization Technologies
• SaaS Distribution


Jessica DeVita

2118 Wilshire Blvd. #182, Santa Monica, CA 90403
IT Pro Group:  Pac IT Pros

Bio Statement:
Jessica DeVita is the President of UberGeekGirl, Inc., a boutique IT consulting firm in Santa Monica, CA, since 2005. She is a Microsoft MVP in the Windows IT Pro category. With her natural Midwestern knack for hard work and discretion, she makes technology easier and more productive for businesses and celebs alike. Her and her staff juggle the requests of celebrity and VIP clients, carefully balancing their technology whims with compassion and grace. When not simplifying electronic life, Jessica goes hiking with her physicist husband and three wonderful sons.


Dana Epp

Scorpion Software Corp.
Chilliwack, BC, Canada
"15 years in the Industry"

  • Windows Security MVP

Bio Statement:
Founder and computer security software architect of Scorpion Software, Dana enjoys sharing his experience and expertise in information security for small business through speaking, university lectures and writing.


Jay Ferron

Interactive Security Training
109 Benham hill road
"Over 25 years in the Industry"


Bio Statement:
Principal for Interactive Security Training, LLC. Responsible for various projects that include implementing, training and designing solutions to meet customer’s requirements including security designs, Network infrastructures, enterprise security solutions and Mobility issues. Vendor to Microsoft, Hewitt Packard, and other technology companies, acting as a Subject Matter Expert. Act as consultant with customers on uses of new technologies and infrastructure issues. Develop training and delivered on cutting edge technologies that have included Security, High Performance Clusters, Virtualization and Windows Mobile devices. Customers include Microsoft, Asentus Consulting LLC, Rogers Communications, National Rural Electric Association (NRECA), USMC, Booz Allen Hamilton, and US Air Force. Other customers include banks, government agencies, health agencies and providers.


• Architecting Microsoft Server Virtualization Solutions with Hyper-V™ and System Center Virtual Machine Manager
• Migrating NetWare to Microsoft Windows 2003 (Microsoft)
• Converting GroupWise to Microsoft Exchange (Microsoft)
• Security Challenges and Solutions Workshop Series for Microsoft Partners (Microsoft)
• Security Business Decision Sales Maker (Microsoft)
• Security Class Business Decision Maker (Microsoft)
• Right Management for Microsoft Partners (Microsoft)
• Windows Mobile Security Training (Microsoft)
• Enterprise Search Training (Microsoft)
• Compute Cluster Server Course and LLIFT Sessions
• Smart Computing Magazine (assorted articles on Microsoft Technologies)
• Subject Matter Expert for Microsoft System Center Mobile Device Manager Course MOC Course 6064a
• Subject Matter Expert for Windows Server 2008 OEM E-courses

• HIPAA Manual -2002 HIPAAssociates, Inc
• Active Defense Advanced Tools Course

Volunteer work:

Jay is Past President of Association of Personal Computer User Groups (APCUG), an International, platform-independent, volunteer-run nonprofit organization devoted to helping user groups offer better services to their members, a past Regional Advisor, Vice president. Jay has been on, the Board Advisor of The PC Users Group of Connecticut and current board member of the CT– Information Systems Audit and Control Association Jay is also currently on the NORAM. Board - GITCA. Jay is active with The American Red Cross Nation Headquarters as RTT Volunteer. In the past Jay has help start up 5 different user groups around the county, being president of 3 of those groups. I believe that you have to give some of your time and volunteer to help others


Cliff Galiher

Common Ground, Third Tier
"Over 15 years in the Industry"

  • Microsoft MVP - Small Business Server

Bio Statement:
Cliff started his I.T. career providing support through retail channels and quickly carved out niche for providing customized solutions for small businesses on a tight budget. Building upon that reputation, he left retail to provide I.T. consulting services across western Montana while constantly pursuing more knowledge across a breadth and depth of current and emerging technologies.

Today Cliff can usually be found in Missoula, Montana supporting his local clients, offering advanced support through Third Tier, or participating in online communities and offering the knowledge he has acquired to other I.T pros in need of assistance.

When he doesn't have his nose in a computer book, magazine, in front of a monitor supporting a client, or otherwise pursuing new knowedge, you might find him on a golf course, floating a river, or running a weekly local trivia contest at a local pub, or enjoying the many other benefits that living on Montana provides.


Mitch Garvis

SWMI Consulting Group
Oakville, Ontario, Canada
"Over 10 years in the Industry"

  • Virtual Partner Technology Advisor, Microsoft Canada
  • Microsoft MVP: Windows Expert (IT Pro)
  • Microsoft Certified Trainer
  • Charter Member, Springboard Technical Experts Panel (STEP)
  • President Emeritus, IT Professionals Community of Greater Toronto
  • President Emeritus, Montreal IT Professionals Community

Bio Statement:
Mitch Garvis is a Renaissance Man of the IT world. Aside from being a partner with SWMI Consulting Group, he is a Virtual Partner Technology Advisor for Microsoft Canada and has contributed to numerous certification exams and courses for Microsoft Learning. He seems to collect certifications, and trains on a variety of topics including Private Cloud (System Center), server virtualization, desktop deployment, and security. We think that parts of Windows 7 really were his idea. You can read his blog at, or follow him on Twitter as @MGarvis. He makes his home outside Toronto where he has one wife, two kids, two dogs, and two minutes to himself per day.


Andy Goodman

DownHome Computers
Winston Salem, NC, USA
IT Pro Group:  Triad SBS Group
"Over 20 years in the Industry"

  • Group Leader / SMBTN Chapter Leader
  • SBSC
  • Author
  • Community Builder
  • SMB 150 Influencer

Bio Statement:
Andy has been involved with the computer industry since the mid 1970’s. He joined the management team here at in the Fall of 2011.

He still owns and operates DownHome Computers (albeit in a scaled down version), an SMB consultancy in Winston Salem, NC, USA focused on Small Business IT solutions.

Andy has been involved with SBS since the early days of 4.0 in 1997. Along with hosting the SBS Forums on MCP Magazine. In his spare time he writes how-to articles for a number of e-zines as well as his own site

Andy has been involved since the early 90’s with the user group community sitting on the boards of groups such as Bay Area NT Group, NT Engineering Association, Silicon Valley Computer Society to name a few on the west coast. As the founding father of the Triad SBS Group of consultants group focused on SBS in North Carolina, his contribution to more than a handful of east coasts groups keeps him almost as busy offline as he is in the online professional community.


Brian Higgins

Sound Technology Services
IT Pro Group:  Third Tier
"Over 15 years in the Industry"

Bio Statement:
1998 – 2004 Network Administrator
2002 – 2008 Owned / Operated IT Consulting firm
2005 – 2009 Owned / Operated Wireless ISP
2008 – 2010 Director of Managed Services and Data Center Technologies & Senior Network Engineer
2010 – 2010 Partner in online news company
2011 – Founded Sound Technology Services
2011 – Joined ThirdTier team


Grey Lancaster

Upstate South Carolina, NC & SC, USA
"20 years in the Industry"

  • Moderator Windows Home Server Forum

Bio Statement:

Founder of the SBS2k Yahoo Group.  World’s Largest listserver for Smallbusiness server. First awarded SBS MVP in 1998.


Tero Leskinen

Done IT
Espoo, Finland
"15 years in the Industry"

  • SMB 150
  • SBSC

Bio Statement:
Tero Leskinen is an SBS MVP and the founder of Done IT, a Finnish SMB focused managed services provider. With 15 years in business, he has a deep knowledge of SMB solutions and business.


Calvin McLennan

McLennan Technologies
Toronto, Ontario, Cananda
IT Pro Group:  SBS2K Yahoo Group
"20 years in the Industry"

  • MCP
  • SBSC
  • Moderator SBS2K Yahoo Forum

Bio Statement:

Calvin is an independent Consultant on Small Business networking in the Toronto area. Two cross-Canada trips with Jeff Middleton sponsored by Microsoft and HP have allowed tremendous opportunities to interface with Partners and User Groups. While support of clients is still a priority – assistance to MS partners on SBS deployments and SWING events have rounded out his days! Ask The Experts booths at Microsoft sessions bring great satisfaction as well. What is left gets consumed by his SBS-MVP buddies – since 2003!


Jeff Middleton
New Orleans, LA USA
"Over 25 years in the Industry"

  • SBS-MVP (1999 - 2012)

Bio Statement:
Jeff Middleton is Founder of, and hosts the IT Pro Conference events as part of a community eduction based effort of peers in the industry.

He is well recognized worldwide in Microsoft Small Business Server (SBS) community, known as a speaker, author, advisor, and technical community leader. Microsoft has awarded him each year since 1999 with the prestigious Small Business Server “Most Valuable Professional” recognition.

Based upon 20 years of experience as a consultant and system integrator in small business and vertical market applications, he’s operated his own business located in New Orleans since 1990. Jeff’s name is now synonymous with “Swing Migration”, the worldwide SMB consultant’s choice of methodology for SBS Server replacement. He founded in 2004 providing a technical mentor and training product as a project consultant to consultants. His work is both published and cited in books and trade journals.


Jason Miller

EPIC Information Solutions
Winnipeg, MB
Twitter: jason_miller
IT Pro Group:  Winnipeg IT Professionals Association
"15 years in the Industry"

  • SBS MVP 2007-2012

Bio Statement:
I’m an IT Pro living in Winnipeg, Manitoba, Canada. I work for EPIC Information Solutions, where I manage a team of amazing techs who deliver support services to our Managed Services customers. Outside of work in the IT space, I volunteer time to help manage and operate the Winnipeg IT Professionals group.

When I'm not working, I'm likely to be snowboarding in British Columbia, or wake surfing behind a boat on one of Manitoba's lakes or rivers with friends! I'm really looking forward to meeting folks in New Orleans to celebrate the 5 year anniversary of the 'original' IT Pro Conference!


Eriq Oliver Neale

EON Consulting, LLC
Denton, TX, USA
"25 years in the Industry"

  • MCSE

Bio Statement:
Eriq Oliver Neale is an author/speaker/musician/consultant who plies his craft supporting technology for small businesses. President and founder of EON Consulting in Denton, Texas, Eriq was the lead author of Microsoft Small Business Server 2003 Unleashed. He specializes in cross-platform integration in small business networks, and consults with IT professionals around the globe. Eriq has been honored to be included in both of the first SMB Top 150 awards.


Dave Nickason

Dibble & Miller, P.C.
Rochester, NY, USA
"15 years in the Industry"


Bio Statement:

Small business IT pro since 1992. I have been using and supporting SBS since 1998, including active participation in the Microsoft SBS newsgroups.


Karl Palachuk

Great Little Book Publishing Co., Inc.
IT Pro Group:  Sacramento SMB IT Pros
"17 years in the Industry"

  • SBSC Partner Advisory Group
  • Founder, President Sacramento SBTUG
  • Author, Relax Focus Succeed®
  • Author, Service Agreements for SMB Consultants
  • Author, SAN Primer for SMB
  • Author, Network Documentation Workbook
  • MCSE, SBSC, Certified Partner
  • Microsoft Hands on Lab Instructor (for SBSC)

Bio Statement:
Karl owns three businesses: KPEnterprises Business Consulting, Inc. is his technology consulting firm. It has been around and profitable since 1995. Great Little Book Publishing Co., Inc. is a small press book publishing company. And Relax Focus Succeed® provides training, seminars, and a free monthly newsletter to help people balance their personal and professional lives and be more successful in both.

Karl has providing training and advice to consultants across the United States and Europe. He is a regular presenter at SMB-focused technology conferences, including SMB Nation, SMBTN, Microsoft Worldwide Partner Conference, and the SBS Migration/IT Pro conference this year.


Marina Roos

Roos ComputerWorks
Rotterdam, The Netherlands
"Over 23 years in the Industry"


Bio Statement:
Marina Roos, SBS MVP and woman extraordinaire has been providing training in the IT space since 1989. Her background started in technical engineering, where she got bitten by the computer bug when encountering Lantastic and Novell networks. When Small Business Server first debut she was instantly hooked. She was awarded SBS MVP status in 2004. Having a knack for fixing all bugs, she quickly became known as the “BugLady”. She joined forces with Mariëtte Knap managing and answering all questions SBS on Now known as the Magical M&M’s, Marina & Mariette specialized in remote SBS support. In December 2005 Eriq Neale (aka MacGuru) joined the remote support team.

Soon after the site retired in 2010, Jeff Middleton invited Marina to join the global support team on In addition to tapping her practical experience, this also has lead to an expanded time-zone coverage for a range of services provided to EMEA. Being based in Europe, Marina's support provides Swing Migration projects for European and East coast US customers for both standard and real-time support. She also speaks at local IT events, and is active in the global online SMB community.

In 2011 she was responsible for organising the European leg of the SMB MVP Community Roadshow where she also was a speaker.


Kevin Royalty

Total Care Computer Consulting, LLC
Hebron, KY, USA
Kevin Royalty
IT Pro Group:  Cincinnati Networking Professionals’ Association
"Over 25 years in the Industry"

  • SBS MVP (8 years)
  • Past-President for Cincinnati Networking Professionals’ Association (Approx 500 members)
  • President of the Cincinnati SBS Users Group (approx 100 members)
  • MCSE 2000/2003
  • SMB 150 Worldwide IT Channel Influencer

Bio Statement:
Since 1986, Kevin has been satisfying the needs of clients as an IT professional. He is a Computer Science graduate, Microsoft Certified Systems Engineer, and is certified by Microsoft for support of their Small Business Server products.
He is the Managing Partner of Total Care Computer Consulting, a leading Cincinnati-based consulting firm that serves the IT needs of small and medium businesses in Ohio, Kentucky and Indiana. Since 1986, he’s held programming and network engineering positions in large companies including but not limited to Chiquita Brands, Computer Sciences Corp, Kroger, Anthem, Nationwide, and Great American Insurance. He currently serves as President of the International Association of Microsoft Channel Partners – Cincinnati Chapter (, President Emeritus of Cincinnati Network Professional Association (; President of the Cincinnati Small Business Server Users Group; Member Emeritus of Microsoft’s Small Business Specialist Advisory Board; Board Member Emeritus of the Information Technology Advisory Team for the Northern Kentucky Chamber of Commerce and CincyTechUSA. Eight year member of Business Network International.

He has been recognized by Microsoft as a leading expert on their influential Small Business Server product line for the 8th year. The “Most Valuable Professional” (MVP) designation is a rare honor that is bestowed on a small number of people each year worldwide. It recognizes product expertise, community leadership, and willingness to help others. He is a nationally known Small Business Server expert, author, and regular speaker at industry conferences throughout the United States.

He has also been named to the 2012 SMB 150 Worldwide IT Channel Influencers at


Dave Shackelford

Shackelford Consulting, ThirdTier
Olympia, WA - USA
Twitter: theshackdaddy
IT Pro Group:  SMBTN Orange County, Puget Sound SBS User Group
"Over 16 years in the Industry"

  • Microsoft MVP: Exchange (2004-2011)
  • TrainSignal Instructor
  • MCSE and CCNA
  • Author

Bio Statement:
In 2004, after working for eight years as a technical trainer and enterprise systems engineer, Dave started working as a freelance AD and Exchange engineer. Since then he has worked on hundreds of SBS and Exchange servers. Dave enjoys teaching, designing AD/Exchange environments and helping partners out of jams. Dave has been one of the core engineers at ThirdTier since 2009.


Larry Struckmeyer

Freedom Computer Systems, Inc.
3039 Goodwater Street
"27 years in the Industry"


Lawrence Teo

Calyptix Security
Charlotte, NC, USA
Twitter: lteo
"Over 10 years in the Industry"

  • Ph.D. in Internet security

Bio Statement:
Lawrence Teo is VP of Development and co-founder of Calyptix Security.

At Calyptix, he leads the development team that builds AccessEnforcer, a managed edge security appliance that has served the SBS community for many years. He has been involved in the field of information security since 1995. As part of his doctoral dissertation, Lawrence created the Internet Defense Force™, the patented technology that enables information sharing on an Internet-scale basis to provide more effective defense against wide-scale attacks.

Lawrence regularly contributes code to OpenBSD, which is widely regarded by security experts as one of the most secure operating systems in the world. He has also published scientific papers on various areas of Internet security at ACM and IEEE conferences, and written articles for technology magazines including Sys Admin Magazine and Linux Journal.

Lawrence graduated from Monash University in Australia, and earned his Ph.D. in Internet security from the University of North Carolina at Charlotte.


Ben Yarbrough

Calyptix Security
8701 Mallard Creek Rd.
"5 years in the Industry"

  • CEO Calyptix Security
  • 5 years in IT industry
  • 17 years as business attorney
  • 2 years public policy (US Senate staff)
  • Dedicated to simple, effective security for SMBs
  • ....Lacks any formal techincal training!

Bio Statement:
At Calyptix Security, Ben is fortunate to work with an incredibly bright and motivated team of people to blend insights from partners, end customers, developers, engineers and many others to enhance security for small businesses across the country and around the world. Since 2007 and his first SBS Migration event, Ben and the team at Calyptix have been dedicated to delivering the best firewall for small businesses, especially those that use Microsoft's Small Business Server.

Ben also has over 17 years of experience as a business attorney for large, small and even a solo law firm where he counseled entrepreneurs, investors and executives in numerous transactions, such as buying and selling businesses, equity investments, loans, shareholder agreements and other legal and business challenges facing growth companies. Ben has led these transactions across numerous industries ranging in size from thousands to hundreds of millions of dollars.

Ben graduated from Davidson College in 1989 with a degree in economics and the University of Virginia School of Law in 1994. Prior to law school, Ben served two years with the United States Senate Committee on Agriculture, Nutrition and Forestry as a legislative aide and professional staff member.

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